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1. Greeting: greet the customer and introduce yourself.
2. Find out customer's concern: Ask the customer what their concern is.
3. Gather information: Gather all the necessary information about the concern.
4. Offer solution to problem: Offer the customer possible solutions to their problem.
5. Ask for confirmation: ask the customer if the proposed solution meets their expectations.
6. Closure: Thank the customer for the conversation and wish them a good day.