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As a service provider or agency, it's important to get testimonials from satisfied customers to gain the trust of potential clients and strengthen your company's image. Here are some steps you can take to get testimonials from your clients:
Request feedback from your customers:
After completing a project or service, you can ask your customers for feedback by email or phone. Make sure to ask open-ended questions that allow your customers to respond in detail and explain their feedback:Survey your customers.
Create a survey: create a survey with closed and open-ended questions to get feedback from your customers. You can post this survey on your website or email it to your customers.
Encourage your customers to write testimonials: Directly ask your customers to write a testimonial that you can use on your website or other platforms. You can also give them instructions on how to write the testimonial to make sure it's meaningful.
Use social media platforms: Ask your customers to post a testimonial on your social media channels, and tag your business to make sure it is seen by others.
Use social media to share your testimonial.
Use a review platform: use review platforms such as Google My Business or Trustpilot, where your customers can write a testimonial.
It's important to ask your customers about their experience once the project is complete to ensure the experience is still fresh in their minds. Make sure you showcase the testimonials you receive on your website and other platforms to gain the trust of potential clients.